• Skilled in responding to calls accurately & efficiently.
• Ability to answer guests questions.
• Ability to speak clearly and pleasantly; along with conveying friendliness through your tone of voice.
• Ability to ask appropriate questions.
• Ability to enunciate/pronounce menu items clearly & correctly, etc.
• Ability to read proficiently.
• Ability to relate to different types of people.
• Skilled handling difficult people & guest dissatisfaction.
• Ability to be accountable & take personal responsibility for execution of job duties.
• Skilled in multi-tasking.
• Typing, data entry & keyboarding skills.
• Experienced in meeting shift requirements; being on time; staying on schedule.
• Knows how to stay focused on priorities and being available to answer calls.
• Ability to use time productively.
Requires working with others in a close proximity and sharing workspaces on a regular basis. Often requires repeating the same physical activities or mental activities over and over.
Observing, receiving, and otherwise obtaining information from all relevant sources. Use computers to enter, access or retrieve data accurately. Evaluating information to determine compliance with standards. Understands personal accountability for good attendance.
Frequent internal contact with Call Center Management and coworkers to receive and distribute information. Constant external contact through phone work with guests.
Special Job Dimensions
Flexibility in scheduling to meet periods of high volume including but not limited to inclement weather and system outages.
Education and Experience
Additional Information: You are required to work a Friday or Saturday night for evening shift and a Friday for day shift.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills and Mathematical Skills:
Ability to read and interpret policies, procedures, the main menu items, specials, new store offerings, store locations, coupon processing & other procedural & product information needed to process orders. Ability to effectively present information and respond to questions from Guests. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to define problems, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces. Requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours.
Knowledge & application of LaRosa's policies, procedures & regulations. Knowledge of the main menu items, specials, new store offerings, store locations, coupon processing & other procedural & product information needed to process orders.
• English Language